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Al Dahra · Agribusiness & trading · Employee service
AI helpdesk assistant with automatic ticketing
A Copilot Studio assistant resolves routine queries and raises structured service desk tickets when it can't. A AI helpdesk chatbot automatic ticketing project for Al Dahra, built with Microsoft Copilot Studio · Service desk integration.
The problem
Employees contacted the service desk for minor issues, and raising tickets on the portal was a hassle.
What we built
A Copilot Studio assistant, part of a broader set of AI assistant skills, first suggests fixes. If the issue isn't resolved, it understands the problem and raises a service desk ticket with the fields filled in.
Results
- Early adoption for common queries
- Instant answers for supported questions
- Tickets raised with the problem already captured
How we'd build it today
This is already an agentic pattern: the assistant resolves what it can and hands off to people with full context.
Built with: Microsoft Copilot Studio · Service desk integration
Tell us which task you'd switch off first
Bring one process. In 30 minutes we'll tell you whether it's worth automating, which KPI we'd move and how we'd get there in 8 weeks.