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Ergode · Multichannel e-commerce · Marketplace operations
Seller messages on every Amazon order
A seller message sent on every Amazon order through a screen that has no API. A Amazon buyer seller messaging automation project for Ergode, built with UiPath · Amazon Seller Central.
The problem
A seller message goes to the buyer on every Amazon order, but this could only be done on screen, with no API, so it was done haphazardly whenever there was time.
What we built
An automation monitors incoming orders and inserts the standard seller message on each order's management screen.
Results
- Compliance up from about 45% to over 98%
- Staff time freed
- More consistent customer experience
How we'd build it today
An agent can now personalise each message using the order details and respond to simple buyer replies.
Built with: UiPath · Amazon Seller Central
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Tell us which task you'd switch off first
Bring one process. In 30 minutes we'll tell you whether it's worth automating, which KPI we'd move and how we'd get there in 8 weeks.